Psycho-social services and training institute (pstic)
PSTIC (Psycho-Social Training Institute in Cairo) provides community-based protection, health, mental health, and housing services for refugees and other vulnerable people living in Egypt.
Our multilingual refugee teams are trained to offer direct support, emergency response, counseling, referrals, and long-term assistance in homes, communities, clinics, and shelters across Greater Cairo.
Whether you’re facing an urgent crisis or need support with daily challenges, PSTIC is here — 24/7 — to help protect your rights, restore your well-being, and empower your future.
Explore the full range of services below to learn how we can support you or your loved ones.
mental healt & psychosocial servies
PSTIC has a range of mental health and psychosocial support services (MHPSS).
Emergency response
In any emergency involving protection, health, mental health or other issues call the PSTIC Helpline 24/7 to be connected with a person available for immediate home or community response as well as to access information and referral.
24/7 Emergency Helpline/Referral /Information:
011 1086 6333 / 011 2777 7404 / 0112 7777 005
Mental Health and Psychosocial Support at home and community-based care
A trained team of psychosocial workers from Eritrea, Ethiopia, Somalia, Sudan, South Sudan, Iraq, Syria, and Yemen provide 24/7 crisis response, psychosocial support, case management, problem solving, counseling, information sharing and referral throughout Greater Cairo. To reach a psychosocial worker in your community speaking your language, ask your community leader or call the PSTIC Helplines.
Mental Health Clinics and Counseling Center
Psychiatrists, psychologists and refugee counselors offer confidential counseling and therapy for families, couples, youth, children, adults and groups in easily accessible offices in Garden City, Nasr City and 6 October City.
Center for Opportunities (CFO)
People with special needs and disabilities receive life and livelihood skills in a 2-month training course. Also, socialization groups are available for adults and children with special needs.
Substance Abuse Program
A trained team offers treatment for substance abusers and support for their families, and community awareness raising.
Stress Management Groups
Counselors and psychosocial workers facilitate groups offering support and teaching stress management and life skills to enhance adjustment to life in Egypt.
Youth in Peace Activities
Youth participate in school and community-based workshops and activities to promote positive life skills.
UNHCR Reception Area
Psychosocial Workers are available inside the UNHCR Reception Area daily offering psychosocial support and referral as need for mental health services.
protection services
Refugee workers offer home and community-based support for children at risk for protection.
24/7 Emergency Helpline: 0111 0866333 / 0112 7777 005
health services
PSTIC has refugee doctors and nurses available 24/7 to assist access to emergency health care in cooperation with healthcare partners. It also offers limited support for elective healthcare.
24/7 Emergency Helpline: 01127777404